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Euphonix Support Staff Contact
Details Palo Alto
Pat Tinney |
Technical
Pat Tinney [ tinman@euphonix.com]
Director, Customer Services
(650) 855-0412
Duane Takahashi [dtakahashi@euphonix.com]
Field Service Engineer
(650) 846-1117
Product Development
Eddie Jones [ejones@euphonix.com]
Product Manager Professional Products
(650) 855 0400
Model One &
Model Two HDCD Processor Support
Dave Peck [dpeck@euphonix.com]
(650) 846-1192
Los Angeles -
Southern California
Technical
Ken Hirsch [khirsch@euphonix.com]
Service Manager West US Region (818) 632-2496
Technical & Operational
Ozzie Sutherland [osutherland@euphonix.com]
Digital Product Specialist (818) 941 9991
New York -
North East US
Technical & Operational
James Tunnicliffe [jtunnicliffe@euphonix.com]
Product and Technical Specialist (973) 220 1622
Jay Spears [jspears@euphonix.com]
Digital Product Specialist - mobile (646) 279-0730
Nashville - South
East US
Technical
H.G. Hollans [hghollans@euphonix.com]
Field Service Engineer (615) 394-4248
UK
Technical & Operational
Ken Lancashire [klancashire@euphonix.com]
Technical Service Manager +44 20 85 612 566
mobile: +44 (0)7801 606 376
Mark Rose [mrose@euphonix.com]
Digital Product Specialist +44 20 85 612 566
Mobile +44 (0)7790 952 585
Ian Brown [ibrown@cs-servicecentre.co.uk]
Field Service Engineer (CS Series only) (Contract)
+44 (0) 7814
396 425
Pacific Rim (Based out of Australia)
Dave McClure
Digital Product Specialist
dmcclure@euphonix.com
Mobile +61-(0)407-526-023
Japan
[www.euphonix.co.jp]
Technical
Shiggy Shigehara
Field Service Engineer - +81 (0)3 32884423 Operational
Koji Ukibe
Product Specialist - +81 (0)3 32884423 [click here for sales-support office
addresses] |
Euphonix is proud to offer excellent
customer support and service to our clients. From your first contact
with Euphonix, through consultation and long-term support, you'll
understand why Euphonix is a leader in broadcast, film, post and
music worldwide. We understand your needs and have hands-on technical
and production experience in the audio industry.
Telephone Support
For telephone support please contact your local
Euphonix distributor or office. Click on Contact Us for a list of Euphonix
offices or the Euphonix Distributor List.
E-mail Questions
For e-mail support you can send an e-mail
directly to the Euphonix Technical Support Department based in Palo Alto,
California here.
Equipment Warranty
A 15-month warranty period is provided with all new System 5 and Max Air consoles. MC and System 5-MC products carry a 12-month warranty.
Warranties for older equipment (subject
to status) are also available.
Technical Support
Through a comprehensive range of technical support services, Euphonix Customer
Support strives to deliver a fast and effective resolution to your needs:
Technical Training
Factory and On-site Repairs
Software release and documentation
Our knowledgeable, factory-trained service
staff is available year-round to help you with the equipment that
you buy from Euphonix. Let us make sure that you get the highest
return on your investment and know that you can always count on
us to be available to you when you need us the most.
Operational Support
Part of our service includes operational training and we have experienced
engineers who specifically handle this aspect of support. Each office has
staff to help get engineers up and running on the systems and to help with
operational questions. Euphonix can also quote for formal training of larger
groups. Click on the links in the left margin for operation manuals and
information for each product.
Feature Request and Bug Reporting
Feature requests and bug reports should be emailed to Eddie Jones
[ejones@euphonix.com].
Please include as much information as possible about the equipment
and application that you think may help us, including model
number, software version, and mixer model.
Software Licence Agreement
PDF
SW_Lic_Agreement.pdf
Service Programs Guide
Euphonix_Service_Programs_Guide_v7_6-4-07.pdf
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