Support Contacts
Telephone Support
For telephone support please contact your local
Euphonix distributor or office depending where you purchased your system from. See below for a list of Euphonix Support Staff covering sales regions directly served by Euphonix and links to distibutor support.
Technical
Bob Weitz [bweitz@euphonix.com]
Product & Technical Specialist - Mobile
(818) 281-4050
Technical & Operational
Ozzie Sutherland [osutherland@euphonix.com]
Digital Product Specialist - Mobile
(818) 941-9991
Technical & Operational
James Tunnicliffe [jtunnicliffe@euphonix.com]
Product and Technical Specialist (973) 220 1622
Technical
Duane Takahashi [dtakahashi@euphonix.com]
Field Service Engineer
(650) 846-1117
H.G. Hollans [hghollans@euphonix.com]
Manager Customer Service and Support
(615) 394-4248
Product Development
Eddie Jones [ejones@euphonix.com]
Product Manager Professional Products
(650) 855 0400
Model One & Model Two HDCD Processor Support
Dave Peck [dpeck@euphonix.com]
(650) 846-1192
European Technical Support - Europe, Russia, Middle East, Africa & India
Technical & Operational
Ken Lancashire [klancashire@euphonix.com]
Technical Service Manager +44 (0)20 85 612 566
+44 (0)7801 606 376
Mark Rose [mrose@euphonix.com]
Digital Product Specialist +44 (0)20 85 612 566
+44 (0)7790 952 585
Richard Morson [rmorson@euphonix.com]
Product Specialist
+44 (0)7801 606 374
Ian Brown [ibrown@cs-servicecentre.co.uk]
Field Service Engineer (CS Series only) (Contract)
+44 (0)7814 396 425
For European Counties outside UK check distributor listings for support info
For Pacific Rim Counties check distributor listings for support info
Dave McClure
Product & Technical Specialist [dmcclure@euphonix.com]
+61-(0)407-526-023
Technical
Shiggy Shigehara
Field Service Engineer - +81 (0)3 6383 1311
Operational
Koji Ukibe
Product Specialist - +81 (0)3 3467 4544
E-mail Questions
For e-mail support you can send an e-mail
directly to the Euphonix Technical Support Department based in Mountain View,
California here.
Equipment Warranty
A 15-month warranty period is provided with all new System 5 and Max Air consoles. MC and System 5-MC products carry a 12-month warranty.
Warranties for older equipment (subject to status) are also available.
Technical Support
Through a comprehensive range of technical support services, Euphonix Customer Support strives to deliver a fast and effective resolution to your needs:
- Technical Training
- Factory and On-site Repairs
- Software release and documentation
Our knowledgeable, factory-trained service staff is available year-round to help you with the equipment that you buy from Euphonix. Let us make sure that you get the highest return on your investment and know that you can always count on us to be available to you when you need us the most.
Operational Support
Part of our service includes operational training and we have experienced engineers who specifically handle this aspect of support. Each office has staff to help get engineers up and running on the systems and to help with operational questions. Euphonix can also quote for formal training of larger groups. Click on the links in the left margin for operation manuals and information for each product.
Feature Request and Bug Reporting
Feature requests and bug reports should be emailed to Eddie Jones [ejones@euphonix.com]. Please include as much information as possible about the equipment and application that you think may help us, including model number, software version, and mixer model.