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Support FAQ
Find answers to Frequently Asked Questions here.
This is a constantly evolving database, so check back often for the latest info and tips.
Click on questions for answers
Please make sure that System Preferences is not running during installation.
The following error message will pop up during the installation procedure if System Preferences is running:
The following error message will pop up during the installation procedure if System Preferences is running:
Here are some basic instruction that may help you with your Firewall settings. Only use this if you are having problems running EuCon and feel it is necessary to keep your Firewall On. It is recommended that you disable the internal Mac Firewall in order ensure a more stable EuCon network connection. However these steps will allow EuCon to run with the Firewall turned on.
**This is based on OS 10.5 (Leopard)
1. Use the Go To Folder command (in the Go menu in the finder): CMND+SHFT+G
2. Type in usr/sbin and press enter
- this should open a hidden directory.
3. Go to System Preferences / Security / Firewall Tab
- select the 3rd option (custom settings)
4. Press the + button at the bottom left
5. Drag the following file from the usr/sbin folder into the browser window:
- configd
6. Press 'add'
7. Repeat step 4 - 6 for the following file:
- mDNSResponder
8. You will also need to add the following applications:
- MC Client (applications / Euphonix)
- EuControl (applications / Euphonix)
- EuConDiscovery (find this inside MC Client contents; Right-Click on MC CLient and select Show Package Contents)
9. If using ProTools or other Mackie Control applications, you will need to add the following also (these are located in: Macintosh HD / Library / Application Support / Euphonix...):
- ExHUI
- ExMackieControl
**This is based on OS 10.5 (Leopard)
1. Use the Go To Folder command (in the Go menu in the finder): CMND+SHFT+G
2. Type in usr/sbin and press enter
- this should open a hidden directory.
3. Go to System Preferences / Security / Firewall Tab
- select the 3rd option (custom settings)
4. Press the + button at the bottom left
5. Drag the following file from the usr/sbin folder into the browser window:
- configd
6. Press 'add'
7. Repeat step 4 - 6 for the following file:
- mDNSResponder
8. You will also need to add the following applications:
- MC Client (applications / Euphonix)
- EuControl (applications / Euphonix)
- EuConDiscovery (find this inside MC Client contents; Right-Click on MC CLient and select Show Package Contents)
9. If using ProTools or other Mackie Control applications, you will need to add the following also (these are located in: Macintosh HD / Library / Application Support / Euphonix...):
- ExHUI
- ExMackieControl
Auto-bank to Selected Track is disabled in Pro Tools by default. There is a custom plist entry that can re-enable this feature on your system.
- Open com.euphonix.eucon.plist (
/library/preferences/...) using a plist editor - Add a new item.
- Name it "EuControl/ProToolsAutoBanksToSelectedTrack"
- Give it a string value, 1=on 0=off
- Save the file and reboot.
Note: make sure to close EuControl before editing the plist file.
Cubase 5.5 makes use of a brand new EuCon adapter from Steinberg, however it is installed as part of the EuControl installer (v2.5.5).
It is important to note that our installer intelligently looks for the currently installed version of Cubase and then installs the correct version of the EuCon adapter at that time.
This means you must install (or re-install) EuControl v2.5.5 AFTER you upgrade to Cubase 5.5. If you install EuControl v2.5.5 prior to installing Cubase 5.5 then the installer will place the previous adapter in the Cubase directory and it will not work when you upgrade to Cubase 5.5.
It is important to note that our installer intelligently looks for the currently installed version of Cubase and then installs the correct version of the EuCon adapter at that time.
This means you must install (or re-install) EuControl v2.5.5 AFTER you upgrade to Cubase 5.5. If you install EuControl v2.5.5 prior to installing Cubase 5.5 then the installer will place the previous adapter in the Cubase directory and it will not work when you upgrade to Cubase 5.5.
Euphonix Artist Series control surfaces work on Mac OS X 10.5 or later.
Euphonix Pro large format consoles and controllers do support EuCon on a PC...
http://www.euphonix.com/pro/music/eucon.php
Euphonix Pro large format consoles and controllers do support EuCon on a PC...
http://www.euphonix.com/pro/music/eucon.php
It is recommended that you do not set your EuCon workstation(s) to Sleep.
- EuCon will not function well after sleep. Sleep loses the network connection on the workstation, and EuCon goes into a bad state because it needs an active network to be available. Our EuCon database process that runs in the background will no longer receive messages from the existing EuCon nodes (application and/or workstations on the network) and will therefore remove the nodes. They will have to be relaunched after this to become available again.
Additionally, imagine that you have a second workstation running EuCon. If it goes to sleep, the primary workstation running EUControl has no way of knowing this, and it will appear as though it is turned off.
We recommend setting your Mac to not go to sleep and never put hard drives to sleep.
If you must use sleep, then you will need to manually relaunch all EuCon processes again when your Mac "wakes up"
To do this, go to System Preferences/Euphonix and press Stop (do this before setting your workstation to Sleep mode). This will quit all EuCon processes. Press the Start button to launch all EuCon processes again.
- EuCon will not function well after sleep. Sleep loses the network connection on the workstation, and EuCon goes into a bad state because it needs an active network to be available. Our EuCon database process that runs in the background will no longer receive messages from the existing EuCon nodes (application and/or workstations on the network) and will therefore remove the nodes. They will have to be relaunched after this to become available again.
Additionally, imagine that you have a second workstation running EuCon. If it goes to sleep, the primary workstation running EUControl has no way of knowing this, and it will appear as though it is turned off.
We recommend setting your Mac to not go to sleep and never put hard drives to sleep.
If you must use sleep, then you will need to manually relaunch all EuCon processes again when your Mac "wakes up"
To do this, go to System Preferences/Euphonix and press Stop (do this before setting your workstation to Sleep mode). This will quit all EuCon processes. Press the Start button to launch all EuCon processes again.
There are 2 places that you can adjust the resolution and sensitivity of the jog wheels when connected to Logic.
1. EuControl Settings - General: adjust the Wheel Sensitivity sliders to suit your needs.
2. In Logic, go to Logic Pro > Preferences > Control Surfaces > Preferences...
- in this preference panel, check the box for "Jog resolution depends on horizontal zoom"
Eucontrol is by default set to launch when your Mac boots up. This setting can be changed in System Preferences > Euphonix by pressing the 'Stop' button. This will disable Auto-Launch.
EuControl can be manually launched from Applications / Euphonix/ ...
EuControl can be manually launched from Applications / Euphonix/ ...
Artist Series control surfaces are plug-and-play and connect via ethernet to your Mac OS X computer or router. The MC Mix, MC Control, MC Transport and MC Color are standalone controllers, and can be used individually or integrated with additional units to suit the needs of your workflow.
All Steinberg licenses are handled via your MySteinberg account:
Here you can enter your Artist Series serial number and they will email you a code for your Artist EuCon activation.
Enter the activation code in eLicenser to activate the license on your Steinberg dongle.
Please refer to your User Guide pages 13-15. Check out the video link below for a video on mechanical assembly..
http://live.euphonix.com/artist_assembly_Hi.html
http://live.euphonix.com/artist_assembly_Hi.html
The user-set files are saved as .xml files on your Mac. These are the settings for your custom assignable soft keys.
The default user-sets are stored here:
/library/application support/Euphonix/SQRL/...
- These user-sets are updated as part of our installers. This is also the user-set that you can "restore" from the EuControl SoftKey editor.
The Custom user-sets are stored here:
/library/application support/Euphonix/UserSets/MC2User/MC_User_Set_Root/...
- These files are never overwritten by our installers. To move your custom user-set from one workstation to another simply copy the desired file from this location to the same directory on the other workstation. The new user-sets will load next time you launch EuControl.
The default user-sets are stored here:
/library/application support/Euphonix/SQRL/...
- These user-sets are updated as part of our installers. This is also the user-set that you can "restore" from the EuControl SoftKey editor.
The Custom user-sets are stored here:
/library/application support/Euphonix/UserSets/MC2User/MC_User_Set_Root/...
- These files are never overwritten by our installers. To move your custom user-set from one workstation to another simply copy the desired file from this location to the same directory on the other workstation. The new user-sets will load next time you launch EuControl.
To configure the Surround Panner:
1. Open Pro Tools Peripherals->MIDI Controllers.
2. Assuming you have four HUIs configured, re-assign controller #4 to SurroundPnr in the Type field.
"http://www.euphonix.com/artist/support/solutions_img/00000222_PT_SurPan.jpg" border="0" />
3. Set Receive From and Send To to the appropriate EuCon port, as defined in EuPrefs Pane.
If you have a previous HUI assignment, first select None, then re-assign to a EuMIDI port.
4. Close the Pro Tools Peripherals Setup WIndow.
5. From the top page of the Touch-screen SoftKeys, press the "Panner" button (center row, right side). This will take you to the Surround Panner controls page - you will see the controls for the Surround Panner assigned in the Pro Tools Appset (pre-assigned in the default application set).
6. You must use the Surround Panner’s Previous/Next and Up/Down functions, which are assigned to Soft Keys, to move the Surround Panner from Track to Track and from Channel Pan to Aux Pan, respectively. The surround panner will not follow channel selection.
7. When you have selected the Track / Aux you want to control, switch to the Surround tab to use the panner.
8. The Surround Panner LFE is mapped to the "Assignable Knob" wheel function in Pro Tools. To control the LFE level you will need to put the wheel into this mode. See documentation for detailed steps for programming the "assignable knob" mode on the MC Control.
The following setup is recommended if you are connected directly to your Mac - a single Ethernet cable from the Artist unit to the Mac's Ethernet port, and in some cases where a Switch is used between the Mac and the Artist control surfaces.
Set up manual network location:
1) Go to Network settings. Launch System Preferences (Apple Menu > System Preferences...) and press the Network icon.
2) Unlock the pane to enable changes (lower left corner of panel - it will ask for your password)
- if you wish for this to be the permanent default location, then skip to step 7
3) Under the Location drop down menu, choose "Edit Locations..."
4) Choose "Automatic"
5) Click the button with a gear icon and choose "Duplicate Location". Name it "Artist Direct Connect" and click Done.
6) Under the Location drop down menu, choose "Artist Direct Connect"
7) Choose "Ethernet" in the list on the left. (If there are multiple Ethernet ports, use Ethernet port #1. This is the default port used for EuCon. The default port setting can be changed in System Preferences > Euphonix)
8) In the Configure drop down menu, choose "Manually"
9) In the IP Address field, enter: 169.254.1.2 (example)
10) In the subnet mask field, enter: 255.255.0.0
11) Press the Apply button
12) Go to: System Preferences > Euphonix
13) Press Stop. Wait a few seconds, then press Start again. This will relaunch all EuCon processes with the new settings.
You will also need to set a static IP address on the surface. See documentation for detailed steps (User Guide section A-1).
Here is an example of the settings to be used with the above steps:
IP: 169.254.001.003 (increment the last field for each additional unit, make sure you do not use the same IP address as set in step 9 above)
Subnet: 255.255.0.0
Set up manual network location:
1) Go to Network settings. Launch System Preferences (Apple Menu > System Preferences...) and press the Network icon.
2) Unlock the pane to enable changes (lower left corner of panel - it will ask for your password)
- if you wish for this to be the permanent default location, then skip to step 7
3) Under the Location drop down menu, choose "Edit Locations..."
4) Choose "Automatic"
5) Click the button with a gear icon and choose "Duplicate Location". Name it "Artist Direct Connect" and click Done.
6) Under the Location drop down menu, choose "Artist Direct Connect"
7) Choose "Ethernet" in the list on the left. (If there are multiple Ethernet ports, use Ethernet port #1. This is the default port used for EuCon. The default port setting can be changed in System Preferences > Euphonix)
8) In the Configure drop down menu, choose "Manually"
9) In the IP Address field, enter: 169.254.1.2 (example)
10) In the subnet mask field, enter: 255.255.0.0
11) Press the Apply button
12) Go to: System Preferences > Euphonix
13) Press Stop. Wait a few seconds, then press Start again. This will relaunch all EuCon processes with the new settings.
You will also need to set a static IP address on the surface. See documentation for detailed steps (User Guide section A-1).
Here is an example of the settings to be used with the above steps:
IP: 169.254.001.003 (increment the last field for each additional unit, make sure you do not use the same IP address as set in step 9 above)
Subnet: 255.255.0.0
EuCon will only use a single Ethernet port on your Mac. This is set to Ethernet Port 1 by default.
You can change the default port by going to System Preferences > Euphonix and selecting the port you wish to use in the Network Interface drop-down menu. You will need to Log out and back in for this to take affect.
If you have multiple surfaces you will need to use a router or a switch between the workstation and the surfaces.
Depending on your network setup, we generally recommend using a router. In some cases a switch is better, however a router can usually be configured to work like a switch.
The Control Room knob on the MC Control can be locked to any EuCon enabled application that models the Control Room knob. This includes Maestro, Studio Monitor Express, Cubase and Nuendo.
To lock the Control Room knob on the MC Control to an application, take the following steps:
1. Make sure that the desired application is running, and is in the foreground (focused).
2. Check that the Control Room knob is working from the surface.
3. Go directly to EuControl settings. It is important that you do not focus any other application.
4. In Eucontrol, go to the 'Assign' tab.
5. At the bottom, check the "Monitor and Control Room" option
6. The Control Room knob should now be locked to the application.
Please note that this is 'stored' in EuControl. Next time you launch your system, you will need to temporarily focus the application again in order for the locking to take affect again. You do not, however, need to set this option next time.
To lock the Control Room knob on the MC Control to an application, take the following steps:
1. Make sure that the desired application is running, and is in the foreground (focused).
2. Check that the Control Room knob is working from the surface.
3. Go directly to EuControl settings. It is important that you do not focus any other application.
4. In Eucontrol, go to the 'Assign' tab.
5. At the bottom, check the "Monitor and Control Room" option
6. The Control Room knob should now be locked to the application.
Please note that this is 'stored' in EuControl. Next time you launch your system, you will need to temporarily focus the application again in order for the locking to take affect again. You do not, however, need to set this option next time.
To uninstall EuControl and EuCon applications, double click on Uninstall MC Mix in the Euphonix folder in your Applications folder.
Click here to register your first product and to create a My Euphonix account http://www.euphonix.com/artist/support/myeuphonix/?show=register Once you have logged in to My Euphonix you can register additional products.
Registering your Artist Series product gives you access to customer support and Artist Series software and it helps speed up our responses to any problems you encounter.
Registering your Artist Series product gives you access to customer support and Artist Series software and it helps speed up our responses to any problems you encounter.
You can use any combination of up to four MC Mixes, one MC Control, one MC Transport and an MC Color at the same time.
You can access up to two workstations simultaneously with the Artist Series controllers - a primary workstation running the EuControl software plus one more workstation. You can choose this second workstation from any Mac OS X workstation on your network provided it has the MC Client application installed. Click http://www.euphonix.com/artist/products/artist_systems/multiple_workstations.php for more details.
The MC Pro http://www.euphonix.com/pro/music/products/mc/mc.htm can connect to multiple workstations individually.
The MC Pro http://www.euphonix.com/pro/music/products/mc/mc.htm can connect to multiple workstations individually.
Click on this link to see if we have your registration details..
http://www.euphonix.com/artist/support/myeuphonix/?show=check
http://www.euphonix.com/artist/support/myeuphonix/?show=check
Please make sure you've followed the steps outlined in the Quickstart Guide. If you still have problems, refer to the "Setup and Installation" Section of your User Guide. Make sure you have downloaded the most recent software.
Click here
http://www.euphonix.com/artist/support/downloads.php
to access the latest software downloads.
Click here
http://www.euphonix.com/artist/support/downloads.php
to access the latest software downloads.
1. If you can log-in using your old email address go ahead and change your email address in My Euphonix
2. If you cannot log-in with your old email address then you will need to re-register from scratch with your new email address
You can email us directly at artist@euphonix.com to request us to change your email address but this may take a few days.
2. If you cannot log-in with your old email address then you will need to re-register from scratch with your new email address
You can email us directly at artist@euphonix.com to request us to change your email address but this may take a few days.
Not receiving the activation email is either because our email servers are down, or the email has been junked by your ISP or you email application.
1) Try requesting another activation email to be sent http://www.euphonix.com/artist/support/myeuphonix/?show=resend
2) Cookies must be enabled in your browser for My Euphonix to work
3) You should make sure that you have downloaded the latest web browser software
If all this fails please call +1 650 798-6155 (between 8:00 AM and 12:00 AM (midnight) Pacific Standard Time, seven days a week). You can also email to artist@euphonix.com for registration problem email support and a representative will get back to you as soon as possible with assistance - please be sure to specify the trouble you're having.
1) Try requesting another activation email to be sent http://www.euphonix.com/artist/support/myeuphonix/?show=resend
2) Cookies must be enabled in your browser for My Euphonix to work
3) You should make sure that you have downloaded the latest web browser software
If all this fails please call +1 650 798-6155 (between 8:00 AM and 12:00 AM (midnight) Pacific Standard Time, seven days a week). You can also email to artist@euphonix.com for registration problem email support and a representative will get back to you as soon as possible with assistance - please be sure to specify the trouble you're having.
Click on this link to reset your password.
http://www.euphonix.com/artist/support/myeuphonix/?show=reset
http://www.euphonix.com/artist/support/myeuphonix/?show=reset
To activate your account simply request a password reset, this will enable you to enter a password and log into your account to update it, get tech support and download the latest software.
http://www.euphonix.com/artist/support/myeuphonix/?show=reset
http://www.euphonix.com/artist/support/myeuphonix/?show=reset
We will have your registration details.
1) Make sure you have cookies enabled.
2) Try clicking on the link at a later time as the problem may be our servers are busy.
3) Try requesting us to resend your activation email
http://www.euphonix.com/artist/support/myeuphonix/?show=resend
If all this fails please call +1 650 798-6155 (between 8:00 AM and 12:00 AM (midnight) Pacific Standard Time, seven days a week). You can also email to artist@euphonix.com for registration problem email support and a representative will get back to you as soon as possible with assistance - please be sure to specify the trouble you're having.
1) Make sure you have cookies enabled.
2) Try clicking on the link at a later time as the problem may be our servers are busy.
3) Try requesting us to resend your activation email
http://www.euphonix.com/artist/support/myeuphonix/?show=resend
If all this fails please call +1 650 798-6155 (between 8:00 AM and 12:00 AM (midnight) Pacific Standard Time, seven days a week). You can also email to artist@euphonix.com for registration problem email support and a representative will get back to you as soon as possible with assistance - please be sure to specify the trouble you're having.
To put the surface into Test Mode:
MC Mix & MC Control:
- press and hold Bank L, Bank R and Nudge R while you power on the unit.
- this will put the unit into test mode.
MC Transport:
- press and hold Soft-Key buttons #1, 3 & 5 while you power up the surface.
What can you test:
- Faders: move any fader. The adjacent fader should move also, following the moves of the one you are touching.
- Touching the Fader Cap will cause the corresponding 'ON' button to turn off.
- Turning knobs will display the value on the display
- Touching the knobs will display 'Touch' on the corresponding display
- Pressing the knob-tops will display 'Switch' on the corresponding display.
- Jog / Data wheels display values as you turn left or right
- Shuttle Ring (MC Transport only) will display positive (right) or negative (left) values. It will display "SHTL MID" at the null position.
- Leds / Buttons: pressing any button will display its name on the touch screen (MC Control) or on the OLEDs (MC Mix).
- Please note that not all buttons have Leds. The following buttons do not have Leds:
- Nudge, Bank, Power, and Back (MC Mix & MC Control)
- SoftKeys Up/Down and 12 surface SoftKeys (MC Control only)
TFT Calibration Mode (MC Control only):
- Using the above Test mode on the MC Control, touch the TFT screen with your finger. This will begin calibration mode.
- Press and hold directly on the cross-hairs until it moves to a new location. Repeat until complete.
Auto-Test mode: (MC Mix & MC Control only)
- press and hold the Left surface Shift button, Bank L, Bank R and Nudge R while you power on the unit.
- In this mode each fader should glide up and down one fader at a time.
MC Mix & MC Control:
- press and hold Bank L, Bank R and Nudge R while you power on the unit.
- this will put the unit into test mode.
MC Transport:
- press and hold Soft-Key buttons #1, 3 & 5 while you power up the surface.
What can you test:
- Faders: move any fader. The adjacent fader should move also, following the moves of the one you are touching.
- Touching the Fader Cap will cause the corresponding 'ON' button to turn off.
- Turning knobs will display the value on the display
- Touching the knobs will display 'Touch' on the corresponding display
- Pressing the knob-tops will display 'Switch' on the corresponding display.
- Jog / Data wheels display values as you turn left or right
- Shuttle Ring (MC Transport only) will display positive (right) or negative (left) values. It will display "SHTL MID" at the null position.
- Leds / Buttons: pressing any button will display its name on the touch screen (MC Control) or on the OLEDs (MC Mix).
- Please note that not all buttons have Leds. The following buttons do not have Leds:
- Nudge, Bank, Power, and Back (MC Mix & MC Control)
- SoftKeys Up/Down and 12 surface SoftKeys (MC Control only)
TFT Calibration Mode (MC Control only):
- Using the above Test mode on the MC Control, touch the TFT screen with your finger. This will begin calibration mode.
- Press and hold directly on the cross-hairs until it moves to a new location. Repeat until complete.
Auto-Test mode: (MC Mix & MC Control only)
- press and hold the Left surface Shift button, Bank L, Bank R and Nudge R while you power on the unit.
- In this mode each fader should glide up and down one fader at a time.
To make HUI run, follow the steps below:
1. Open System Preferences and go to Euphonix Preferences.
2. Drag and drop the application (example: Pro Tools) you wish to use into the center panel. Pro Tools will default to HUI, ports 1-4.
- if you have additional applications added here, each will be assigned its own set of 4 MIDI ports.
3. Close System Preferences and restart your workstation.
4. Now go to Pro Tools > Setup > Peripherals > MIDI Controllers and assign as many HUI banks as you need (max 4). Specify the Euphonix MIDI ports as designated in the Euphonix Preferences for both send and receive.
If the above configuration still does not work, there may be something wrong. Generally one of the following will resolve any HUI connection issues:
1. Go to: Macintosh HD/library/audio/MIDI drivers and delete the Digidesign MIDI drivers (esp MBox 2 drivers) then restart your workstation. It is possible that other 3rd party MIDI drivers are causing this conflict. Some trial and error may be needed if removing the mentioned drivers does not solve the problem.
2. Check your Firewall. It should be off:
- It is recommended that you disable the internal Mac Firewall in order ensure a more stable EuCon network connection.
- OS 10.5 / 10.6: System Preferences / Security / Firewall Tab - Set to allow all incoming… (stop)
3. If none of the above work you may need to repair disk permissions.
- This can done using Disk Utilities ~/Applications/Utilities/...
- Before repairing disk permissions, quit Pro Tools.
- Go to System Preferences > Euphonix and remove Pro Tools by selecting it in the center drag-and-drop area and pressing delete.
- To apply the changes, press 'Stop' to quit all the EuCon processes running on your system.
- Now repair disk permissions. Reboot when you are done.
- After repairing permissions, you will need to follow the steps to make HUI run again.
1. Open System Preferences and go to Euphonix Preferences.
2. Drag and drop the application (example: Pro Tools) you wish to use into the center panel. Pro Tools will default to HUI, ports 1-4.
- if you have additional applications added here, each will be assigned its own set of 4 MIDI ports.
3. Close System Preferences and restart your workstation.
4. Now go to Pro Tools > Setup > Peripherals > MIDI Controllers and assign as many HUI banks as you need (max 4). Specify the Euphonix MIDI ports as designated in the Euphonix Preferences for both send and receive.
If the above configuration still does not work, there may be something wrong. Generally one of the following will resolve any HUI connection issues:
1. Go to: Macintosh HD/library/audio/MIDI drivers and delete the Digidesign MIDI drivers (esp MBox 2 drivers) then restart your workstation. It is possible that other 3rd party MIDI drivers are causing this conflict. Some trial and error may be needed if removing the mentioned drivers does not solve the problem.
2. Check your Firewall. It should be off:
- It is recommended that you disable the internal Mac Firewall in order ensure a more stable EuCon network connection.
- OS 10.5 / 10.6: System Preferences / Security / Firewall Tab - Set to allow all incoming… (stop)
3. If none of the above work you may need to repair disk permissions.
- This can done using Disk Utilities ~/Applications/Utilities/...
- Before repairing disk permissions, quit Pro Tools.
- Go to System Preferences > Euphonix and remove Pro Tools by selecting it in the center drag-and-drop area and pressing delete.
- To apply the changes, press 'Stop' to quit all the EuCon processes running on your system.
- Now repair disk permissions. Reboot when you are done.
- After repairing permissions, you will need to follow the steps to make HUI run again.
Yes. The TFT touch panels are calibrated carefully at the factory before shipping. However, should you need to re-calibrate your screen,please follow the steps below:
- Press and hold Bank L, Bank R and Nudge R while you power on the unit.
- This will put the unit into test mode.
- Touch the TFT screen with your finger. This will begin calibration mode.
- Press and hold directly on the cross-hairs until it moves to a new location. Repeat until complete.
Power off the surface when you are done.
- Press and hold Bank L, Bank R and Nudge R while you power on the unit.
- This will put the unit into test mode.
- Touch the TFT screen with your finger. This will begin calibration mode.
- Press and hold directly on the cross-hairs until it moves to a new location. Repeat until complete.
Power off the surface when you are done.
Please make sure your AC cord is all the way plugged into the IEC receptacle on your power supply.
1. In Logic Pro, choose Logic Pro -> Preferences -> Control Surfaces -> Setup
2. Locate Control Surface Group 1 on the left side of the Logic Control Surface Setup window.
3. The 4th parameter from the top is named Channel Strip View Mode - make sure this parameter is set to Arrange.
Check out this Logic screen image..
http://www.euphonix.com/artist/support/img/logic_control_surface_setup.png
border="0">
Also check out the Logic Pro install video below...
http://live.euphonix.com/logicpro_artist_setup_Hi.html
2. Locate Control Surface Group 1 on the left side of the Logic Control Surface Setup window.
3. The 4th parameter from the top is named Channel Strip View Mode - make sure this parameter is set to Arrange.
Check out this Logic screen image..
Also check out the Logic Pro install video below...
http://live.euphonix.com/logicpro_artist_setup_Hi.html
When using HUI mode it is important to remember the relationship between the Surface, the
HUI layer and Pro Tools.
It is possible to map HUI Strips to the surface in the same fashion as EuCon applications. The difference, however, is that only the HUI Strips are mapped, and not the actual Pro Tools channels. This means that once HUI Strips are mapped, the HUI layer can “move” underneath (by Banking or Nudging), and the Pro Tools tracks as they appear on the surface will change accordingly.
For example: lets say you open your Pro Tools session and have 2 HUI modules assigned. By default, channels 1-16 are assigned to HUI Strips 1-16 and then onto Surface Strips 1-16 respectively. You proceed to Direct Assign HUI Strips 5-8 onto the 4 MC Control faders (or MC Pro fader unit). When you HUI Bank, the HUI Layer “moves” to the right by 16 channels (2 banks). Pro Tools channels 17-32 are now assigned to HUI Strips 1-16, and the 4 Surface Strips assigned earlier now display Pro Tools channels 21-24 (5+16=21 and 8+16=24). The Surface Mapping did not change, the HUI layer simply moved, passing on a different set of Pro Tools channels to the surface through the HUI layer.
It is possible to map HUI Strips to the surface in the same fashion as EuCon applications. The difference, however, is that only the HUI Strips are mapped, and not the actual Pro Tools channels. This means that once HUI Strips are mapped, the HUI layer can “move” underneath (by Banking or Nudging), and the Pro Tools tracks as they appear on the surface will change accordingly.
For example: lets say you open your Pro Tools session and have 2 HUI modules assigned. By default, channels 1-16 are assigned to HUI Strips 1-16 and then onto Surface Strips 1-16 respectively. You proceed to Direct Assign HUI Strips 5-8 onto the 4 MC Control faders (or MC Pro fader unit). When you HUI Bank, the HUI Layer “moves” to the right by 16 channels (2 banks). Pro Tools channels 17-32 are now assigned to HUI Strips 1-16, and the 4 Surface Strips assigned earlier now display Pro Tools channels 21-24 (5+16=21 and 8+16=24). The Surface Mapping did not change, the HUI layer simply moved, passing on a different set of Pro Tools channels to the surface through the HUI layer.
If you have followed the steps to configure HUI as outlined in the Apllication Setup Guide, and still do not see Euphonix MIDI ports in the Setup/Peripherals dialog, following steps should ensure that the Euphonix MIDI ports are available in Pro Tools.
1. Quit Pro Tools
2. Go to System Preferences > Euphonix and press the Stop button. This will close all EuCon related processes.
3. Open Activity Monitor. You should see a process called 'MIDIserver' - select it and press Quit Process.
4. Now open Audio MIDI Setup. (~/Applications/Utilities/Audio MIDI Setup)
5. Open or select the MIDI window or tab.
6. You should see a Euphonix MIDI Device. If the Euphonix MIDI device is grayed out (dim) it is disabled. Select it and remove it. If you do not see a Euphonix MIDI device, refer to the Application Setup Guide to configure HUI.
7. Press “rescan MIDI setup.” If the device still does not show up, restart your workstation. The Euphonix MIDI drivers
should reload on start-up.
1. Quit Pro Tools
2. Go to System Preferences > Euphonix and press the Stop button. This will close all EuCon related processes.
3. Open Activity Monitor. You should see a process called 'MIDIserver' - select it and press Quit Process.
4. Now open Audio MIDI Setup. (~/Applications/Utilities/Audio MIDI Setup)
5. Open or select the MIDI window or tab.
6. You should see a Euphonix MIDI Device. If the Euphonix MIDI device is grayed out (dim) it is disabled. Select it and remove it. If you do not see a Euphonix MIDI device, refer to the Application Setup Guide to configure HUI.
7. Press “rescan MIDI setup.” If the device still does not show up, restart your workstation. The Euphonix MIDI drivers
should reload on start-up.
It is recommended that you disable the internal Mac Firewall in order ensure a more stable EuCon network connection.
System Preferences / Security / Firewall Tab
OS 10.5.x: Set to "Allow All Incoming"
OS 10.6.x: Press "Stop"
Note: you may need to unlock the Firewall settings to make these changes. Press the "lock" icon in the bottom left corner of the window.
System Preferences / Security / Firewall Tab
OS 10.5.x: Set to "Allow All Incoming"
OS 10.6.x: Press "Stop"
Note: you may need to unlock the Firewall settings to make these changes. Press the "lock" icon in the bottom left corner of the window.
Zones
- the command(s) added to a zone are sent while the shuttle position is in this range or "zone." The zones go from 0 at the center position to 7 as you turn to the right. and to -7 as you turn left.
- generally you will want to set a repeat rate for each zone. This means that the command(s) added to that zone will be repeatedly sent to the DAW while the shuttle is in that zone.
- generally the same command is added to each zone from 1 to 7 with the repeat rate increasing for each zone as you approach zone 7.
- generally the "inverse" command(s) are added to zones -1 to -7. This will generate the opposite effect when the shuttle is turned to the left of center.
- zone 0 is usually NULL or Stop. Usually nothing needs to be entered.
Transitions
- transitions are the points between zones.
- the commands added to the Transitions are sent only when the shuttle position crosses this point.
- Transitions are directional; going from zone 1 to zone 2 (increasing from left to right) is different from transition from zone 2 to zone 1 (decreasing from right to left)
- Transitions generally will not make use of the repeat function
For general "shuttle" behavior you may only need to program Zones. However, this may not always be the case.
For example:
In Final Cut Pro - J, K and L are used to determine play speed and direction.
Each time you press L the play speed increases; you would not want L to be repeatedly sent, only when you turn the wheel past the transition points.
As you turn back towards center, you would want J to be sent as J will adjust the speed lower until Stop is reached. The opposite would be programmed in the negative transitions.
This would create a "mock" shuttle in FCP.
Other application use arrow keys, which may me repeatedly sent at different speeds (using the repeat feature in the editor) to create a Shuttle effect. This would tend to work best with Zones as each Zone could represent a different repeat rate.
- the command(s) added to a zone are sent while the shuttle position is in this range or "zone." The zones go from 0 at the center position to 7 as you turn to the right. and to -7 as you turn left.
- generally you will want to set a repeat rate for each zone. This means that the command(s) added to that zone will be repeatedly sent to the DAW while the shuttle is in that zone.
- generally the same command is added to each zone from 1 to 7 with the repeat rate increasing for each zone as you approach zone 7.
- generally the "inverse" command(s) are added to zones -1 to -7. This will generate the opposite effect when the shuttle is turned to the left of center.
- zone 0 is usually NULL or Stop. Usually nothing needs to be entered.
Transitions
- transitions are the points between zones.
- the commands added to the Transitions are sent only when the shuttle position crosses this point.
- Transitions are directional; going from zone 1 to zone 2 (increasing from left to right) is different from transition from zone 2 to zone 1 (decreasing from right to left)
- Transitions generally will not make use of the repeat function
For general "shuttle" behavior you may only need to program Zones. However, this may not always be the case.
For example:
In Final Cut Pro - J, K and L are used to determine play speed and direction.
Each time you press L the play speed increases; you would not want L to be repeatedly sent, only when you turn the wheel past the transition points.
As you turn back towards center, you would want J to be sent as J will adjust the speed lower until Stop is reached. The opposite would be programmed in the negative transitions.
This would create a "mock" shuttle in FCP.
Other application use arrow keys, which may me repeatedly sent at different speeds (using the repeat feature in the editor) to create a Shuttle effect. This would tend to work best with Zones as each Zone could represent a different repeat rate.
Euphonix Artist Series control surfaces ship with an ethernet crossover cable to connect directly to your Macintosh computer or local area network.
If your Macintosh computer is pre 2002, you must connect using a crossover ethernet cable.
Post 2002 Macs can connect using either a normal or crossover Ethernet cable. Refer to your User Guide page 17 for more information.
If your Macintosh computer is pre 2002, you must connect using a crossover ethernet cable.
Post 2002 Macs can connect using either a normal or crossover Ethernet cable. Refer to your User Guide page 17 for more information.
All Artist Series products are now available from stores.
Please click here
http://www.euphonix.com/artist/about/locations.php
for a list of authorized Euphonix dealers and distributors and for latest ship dates.
Please click here
http://www.euphonix.com/artist/about/locations.php
for a list of authorized Euphonix dealers and distributors and for latest ship dates.
It is possible that the Logic Pro control surface preference file has become corrupt or the permissions have gone bad. This can cause track data to load incorrectly on the surface for some faders. The problem is usually intermittent and only occurs when switching to a different project.
1. Close Logic.
2. Locate the file com.apple.logic.pro.cs (this is the Logic Pro control surface preferences) in ~/Library/Preferences.
3. Backup it up and then delete the file.
4. Relaunch Logic.
1. Close Logic.
2. Locate the file com.apple.logic.pro.cs (this is the Logic Pro control surface preferences) in ~/Library/Preferences.
3. Backup it up and then delete the file.
4. Relaunch Logic.
1) Make sure you enter all 11 digits of your Serial Number (including "0" at the beginning)
2) Double check that you are entering the number correctly.
If the serial number still shows as invalid please email Artist Support including your serial number at artist@euphonix.com
2) Double check that you are entering the number correctly.
If the serial number still shows as invalid please email Artist Support including your serial number at artist@euphonix.com
The Artist Series are designed to work with media applications that support EuCon, HUI or Mackie Control protocol. However the soft keys on the MC Control and MC Transport can work with any application as they can be programmed to send out keystroke commands.
Click here http://www.euphonix.com/artist/products/artist_systems/app_support.php for a list of applications and to learn more about how the Euphonix Artist Series control surfaces integrate with various applications.
Click here http://www.euphonix.com/artist/products/artist_systems/app_support.php for a list of applications and to learn more about how the Euphonix Artist Series control surfaces integrate with various applications.
Click on the EuControl settings drop down menu and check your preferences in the General pane. Make sure you have checked "Open plug-ins on workstation when editing," and "Close plug-ins on workstation when exiting."