Support FAQ

The MC Mix will start shipping at the end of January, while the MC Control will ship in March. Please click here for a list of authorized Euphonix dealers and distributors and for latest ship dates.

Please make sure you've followed the steps outlined in the Quickstart Guide. If you still have problems, refer to the "Setup and Installation" Section of your User Guide. Make sure you have downloaded the most recent software. Click here to access the latest software downloads.

Click here to register, and to learn about the benefits of registering, your Euphonix Artist Series control surfaces.

You can access up to two workstations simultaneously with the Artist Series controllers - a primary workstation running the EuControl software plus one more workstation. You can choose this second workstation from any Mac OS X workstation on your network provided it has the MC Client application installed. Click here for more details.

The MC Pro can connect to multiple workstations individually.

Euphonix Artist Series control surfaces work on Mac OS X 10.4 or later. The MC Pro supports control of media production applications on Mac and PC platforms.

You can use any combination of up to four MC Mixs and one MC Control at the same time.

Click here for a list of applications and to learn more about how the Euphonix Artist Series control surfaces integrate with various applications.

Click on the EuControl settings drop down menu and check your preferences in the General pane. Make sure you have checked "Open plug-ins on workstation when editing," and "Close plug-ins on workstation when exiting."

Currently, soft synth parameters may be edited on knobs and flipped to faders in Logic Pro. Editing of soft synths in other applications is not currently implemented.

Artist Series control surfaces are plug-and-play and connect via ethernet to your Mac OS X computer or router. The MC Mix and MC Control are both standalone controllers, and can be used individually or integrated with additional units to suit the needs of your workflow.

Euphonix Artist Series control surfaces ship with an ethernet crossover cable to connect directly to your Macintosh computer or local area network. If your Macintosh computer is pre 2002, you must connect using a crossover ethernet cable. Post 2002 Macs can connect using either a normal or crossover Ethernet cable. Refer to your User Guide page 17 for more information.

Please refer to your User Guide pages 13-15.

To uninstall EuControl and EuCon applications, double click on Uninstall MC Mix in the Euphonix folder in your Applications folder.

1. In Logic Pro, choose Logic Pro -> Preferences -> Control Surfaces -> Setup

2. Locate Control Surface Group 1 on the left side of the Logic Control Surface Setup window.

3. The 4th parameter from the top is named Channel Strip View Mode - make sure this parameter is set to Arrange.

Go to applications/utilities/disk utility and repair your disk permissions.

Please make sure your AC cord is all the way plugged into the IEC receptacle on your power supply.

After you have downloaded the latest version from http://www.euphonix.com/artist/support/downloads.php
Make sure you EJECT the Euphonix install disk that came with your MC Mix from your computer before you run and install the DMG.